Kai Xian Teng

Teng Kai Xian

Senior Product Manager

Name:Kai Xian Teng
Date of birth:4 December 1990
Address:Bukit Jalil, 57000, Kuala Lumpur, Malaysia.
Phone:60179026269
Results-driven Senior Product Manager recognized for exceptional analytical abilities, strategic thinking, and clear communication. Demonstrated success in identifying market opportunities and delivering impactful projects. Eager to contribute my expertise to a demanding managerial or consultancy position that fosters innovation and professional development.

Employment

2020-present

1. ServiceRocket

Senior Product Manager

Responsible for leading the exploration of new platform markets to introduce impactful products and expand the company’s product portfolio.
– Led market exploration to identify new platform opportunities and unmet customer needs.
– Defined product vision and roadmaps, driving end-to-end lifecycle from ideation to launch.
– Shaped portfolio strategy, launching innovative products with strong market adoption.
– Collaborated cross-functionally to align product strategy, go-to-market, and execution.
– Used data-driven insights to optimize product performance and guide strategic decisions.

2016-2020

2. JobStreet Sdn Bhd (aka SeekAsia)

Product Manager
  • Own and manage the product backlog for a key stream in the product management team, playing the role of Product Owner in a scrum environment.
  • Gather, write and maintain functional requirement specifications in collaboration with internal stakeholders, ranging from product management to software development, quality assurance, and others.
  • Drive tangible results by facilitating collaboration between teams and be the driving force that pulls people together to achieve the best outcomes for external / internal users
  • Evangelize company products, features, and vision across the entire organization, communicating clearly and effectively with stakeholders of all levels
  • Play a key role in product discovery to ensure we are building usable, valuable and feasible products that suit customers’ needs.
  • Build relationships and support other Product streams in their mission to build amazing products
  • Stay abreast of industry and competitor trends, and share insights and learnings across the group
2014-2016

3. Quintiq Sdn Bhd

Software Support Specialist
  • Analyze and resolve dynamic technical problems from various individually customized Quintiq applications
  • Provide technical solutions and advices to customers, partners and colleagues around the globe
  • Collaborate with internal experts worldwide to discover technical solutions
  • Contribute to the Quintiq technical knowledge base with new findings
2016-2016

4. Quintiq Sdn Bhd

Marketing Analyst Programmer
  • Implementation of marketing campaigns in Marketo, a marketing automation platform with a rule modelling interface.
  • Perform analysis and reporting on campaign effectiveness based on different levels of execution. Ensure tracking capabilities on campaign implementation.
  • Work with team members to ensure deliverables meet the high levels of quality and requirements, and to contribute analysis and feedback to aid in higher level decision making.
  • Implement and maintain email- and landing page templates. This includes HTML and CSS.
  • Support data quality projects on marketing data.
  • Implement additional scripting to online pages using jQuery and other JavaScript functions.
  • Create external integration solutions to Marketo when required, using web-hooks and REST/SOAP API.
2013-2013

5. JobStreet.com Sdn Bhd

Internship Trainee
  • Use web technologies such as JavaScript, PHP and MySQL to develop web application.
  • Participate in product prototyping, wireframing and mockup development.
  • Learn new design patterns, web languages, front-end technologies & backend server technologies.
  • Define new product with new technology and innovations.
  • Experience on analytic tools, SEO, user research and usability testing.
  • Explore on mobile app design & responsive design.

Achievements

2016-present

1. SeekAsia (JobStreet & jobsDB)

Product Manager

Job Ad QC automation– Reduced QC flagged job ad count for all JobStreet countries.

20.5% for SG, 21.5% for MY, 56% for PH (YOY), and 94.9% (YOY) for ID.

Time saving for approximately 156 hours per month in QC-ing Job Ad.

Package outside of Bangkok – Activated 424 packages (trial + paid) on jobsDB in 2 months.

Total single package revenue as of June 2017: THB 99K and growing.

Incremental of 2078 total job ads posted via this package in 2 months.

Single Finance System – Cost saving of approximately RM37.7K / HKD68.5K of operating cost (license fee, maintenance fee) per annum.

Other benefits included:

1. Supporting more finance users across the JobStreet and jobsDB.

2. Enabled more features to speed up the finance process, eg. Receipt/CN allocation, multiple fixed asset book, attachment supported in journal, Jet report which compatible with BI reporting platform.

JomPAY – Enabled a new payment option for Hirer which is supported by 40 banks in Malaysia and projected saving up to RM30,498 transaction cost per annum.

Achieved 5.2% adoption rate as of June 2017, in just 2 weeks time.

Faktur Pajak automated email – Saved estimated of 7 working hours per day for JobStreet Indonesia Finance user. Helping 59 customers daily for their WHT cert application.

Taking RM5000 as the average salary of a Finance Admin role, we are saving projected cost of RM4500 per month.

SEEKAsia customer sourcing tool – Unifying JobStreet and jobsDB customer sourcing tool into a streamlined tool.

Currently supporting all 7 countries, sourcing average of 49472 customer per day.

Call-queue enhancement – Implemented the web enquiry quick access with notification and contributes average of 88 usages per day in all countries. Increase of average usage of 20.8%.

Login & Process email – Proactively engage jobsDB Hirer to login and process application with our platform.

Conversion rate for HK – 9.3%, SG – 4.7%, TH – 2.62% and ID – 11.71%.

SST Implementation – Recovered MYR 235K from the SST reconciliation tax as of 20 Dec 2018. Achieved 23% from the set target of 1 million MYR. 

JobStreet Employer Site registration widget –Increased the visit to register conversion rate for 93% in Philippines, 25% for Singapore and 20% in Malaysia within the first 30 days or release. 

Philippines Hirer Posting System onboard journey – Increased the registered to job posting ratio from 0.5% to an average of 30% in 3 months.

2016-2016

2. Quintiq

Marketing Analyst Programmer
  • Designed and developed a poll management system for the poll question management and integrated with 3DS SSO login.
  • Succeed a few re-engagement campaign through email nurturing campaign for South East Asia segment by using Marketo and Salesforce.
  • Developed a blog management system for customer nurturing campaign. 
2014-2016

3. Quintiq

Software Support Specialist
  • Supported up to 8 international business units which consists of great many multi-billion companies to keep their daily business operation running.
  • Involved in the 24/7 support transforming process that results in about 30% out of the 2015 total annual profit.
  • Trained more than 6 independent technical operation consultants to work for 24/7 support.
  • Acted the role of Quality Assurance for Quintiq Specialist (QA/QS) in Thyseenkrupp System Engineering (TKSE) upgrade project to coordinate, examine and prioritize the process. Also provide technical support to the application consultant.
  • Acted the role of Quality Assurance for Quintiq Specialist (QA/QS) in Walmart upgrade project to coordinate, examine and prioritize the process. Also provide technical support to the application consultant.
  • Acted the role of Quality Assurance for Quintiq Specialist (QA/QS) in United Aluminium upgrade project to coordinate, examine and prioritize the process. Also provide technical support to the application consultant.
  • Designed 24/7 live summary dashboard, enable the overview of the current support desk (SCP).
  • Refined and exercised the process of System Healthcheck service.
  • First runner up in the 2015 Quintiq Innovation Day with the Support Collaboration Suite product.
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4. Freelancing

  • Migrated, redesigned, programmed and localized the JobStreet.com employer page for 6 countries (Malaysia, Singapore, Thailand, Vietnam, Philippines, Indonesia) with CMS.
  • Developed a user management + transactions control system for a closed website which featured real-time push, smart auto check & reject and auto SMS & email notification.
  • Developed a livechat system for a closed website which featured multiple users handling, user IP and location detect, avatar & emoticon support and push sound notification.
  • Designed, developed and setup a website for a company. www.cruditesevents.com
  • Designed, developed and setup a website for a company. www.sitetist.com
  • Designed, developed and setup a website for a book of a photographer, Kenny Loh. www.born-in-malaysia.com
  • Maintained and optimized the search engine visibility for www.ctwood.com.sg
2013-2013

5. JobStreet.com

Internship Trainee
  • Migrated, designed and programmed the JobStreet.com “career resources” section for six countries (Malaysia, Singapore, Thailand, Vietnam, Philippines, Indonesia) to WordPress CMS with multisite installation.
  • Designed and injected an activation page with top company’s job suggestions for JobStreet Thailand and Vietnam.
  • Developed a “Thank you card” feedback collect system to assist in product development process.
  • Developed a “Login with Facebook” prototype powered by graph database.
  • Developed the AJAX drag and drop photo uploader prototype for the New Job Ad Page.
  • Designed a brand new EDM template which is still using now.

Education

2011-2014

1. Multimedia University

Bachelor of Information Technology (Hons)

Major: Software Engineering
CGPA: 3.32

MUET: Band 3

2008-2010

2. University Tun Abdul Razak

Diploma in Information Technology

CGPA: 3.87

Award: Faculty of Information Technology Diploma Course Best Student Award 2011, 5-times dean list award.

Certifications

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1. Managing Jira Project for Cloud Certification

The Managing Jira Projects for Cloud certification exam is for Jira project admins who want to prove their expertise in managing and streamlining Jira scrum and kanban projects for their teams.

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2. ICP Agile Project Management

ICP Agile Project Management certification focuses on core components of agile project management as distinct from traditional project management, and on equipping course participants with strategies and techniques for successful Lean and Agile project implementation

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3. ICAgile Certified Professional

The ICP’s learning outcomes focus on the Agile mindset, values, principles and foundational concepts. They are grounded in what it means to “be agile while doing agile” and achieve organizational agility without specific focus on any single agile methodology or framework (i.e. Scrum, Kanban, XP, DSDM, SAFe, etc.)

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4. Marketo Certified Expert

The Marketo Certified Expert credential is the first step in joining the ranks of certified Marketo professionals worldwide. Intended for individuals with hands-on experience setting up and managing programs and campaigns, this certification validates proficiency and expertise using Marketo.

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5. ITIL (R) 2011 Foundation

The Foundation level is the entry level certification and offers a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.